Commonly Asked Questions
WILL EVDH BE ABLE TO CARE FOR MY PET IN CASE OF EMERGENCY?
YES! Our ER line is (830) 319-1179
We take emergency calls on weekdays until 10 PM. On Saturdays, our emergency hours are between 1 PM and 10 PM. Sundays, we take emergency calls between 8 AM and 10 PM.
DO I NEED AN APPOINTMENT BEFORE COMING IN TO SEE A DOCTOR?
Appointments are not necessary, but they are recommended in order to avoid a longer waiting period. Calling ahead allows us to devote the necessary time to our clients and, therefore, provide the highest quality of care possible.
Sí, hablamos Español. Tenemos múltiples especialistas de relaciones con clientes y técnicos que hablan español.
Además, por favor no se olvide de hacer una cita! Por favor traiga lo siguiente:
Historial médico previo. Traiga una copia impresa de sus registros médicos completos.
Si su animal está tomando algún medicamento, asegúrese de saber o anotar su medicamento y la dosis.
WHAT SHOULD I BRING TO MY FIRST VISIT?
Please bring the following:
Prior medical records. Bring a printed copy of your complete medical records.
If your animal is on any medication, please be sure to know or have written down their medication and the dosage.
CAN I BRING MY CHILDREN OR FAMILY MEMBERS WITH ME?
Yes! We have an open door policy. You and your family are welcome to be with your pet during their appointment, diagnostic procedures and during their stay. You are also invited to watch surgeries if your pet needs one.
DO YOU TREAT PETS OTHER THAN CATS AND DOGS?
YES! Bring one, bring all. We are here for you and your family. Please be sure to call ahead of time, so we can be prepared to help.
WHAT SHOULD I DO BEFORE I BRING MY PET IN FOR A DENTAL OR SURGICAL PROCEDURE?
Please do not feed your pet after 6 PM the night before and watch their water intake to prevent them from gorging themselves. We open at 7 AM and ask that you drop your pet off by 7:45 AM.
MY ANIMAL RECENTLY HAD THEIR VACCINATIONS AND IS NOW ACTING UNUSUAL. WHAT SHOULD I DO?
It is uncommon for an animal to have a reaction after their vaccinations. However, here are some possible reactions:
If this behavior persists for over 24 hours, please call us. The following reactions are extremely uncommon, but if they do occur please call us immediately.
Swollen from the site or the face
Extremely uncommon- anaphylactic shock
HOW CAN I TELL IF MY PET HAS FLEAS? HOW SHOULD I DEAL WITH A FLEA INFESTATION?
Fleas are very small wingless bugs. At first, they can look like flakes of dirt. While fleas cannot fly, they have an impressive jumping range of 3.9 feet.
Symptoms that your animal is being tormented by fleas are:
Losing patches of hair
Unfortunately, the life cycle of a flea is 3 months, which means liberating your house from these pests is very difficult. Here are the recommended steps:
Give your pet a bath.
Get medication for your animal. Call us to talk about a medication to best fit your needs.
Wash all bedding that your animal lays on.
Vacuum everywhere. Your furniture included.
Have a professional come spray your house to treat the environment for the eggs, larva, and pupa.
CAN TICKS BE DANGEROUS TO MY PET’S HEALTH?
Yes, they can pose a significant risk to your pet. They carry blood-borne bacteria, such as ehrlichia, anaplasma and Lyme disease. We strongly recommend annual blood testing to confirm your pet is free from tick disease as it only take one tick to spread disease. We do carry a monthly medication to prevent tick infestations.
WHY SHOULD I MICROCHIP MY ANIMAL?
Millions of pets are lost or stolen every year. A study published in the Journal of the American Veterinary Association confirmed pets that are microchipped have a higher rate of return to their families. Even indoor pets should be microchipped. A collar with tags can be accidentally removed by your pet or purposefully removed by another person.